Leacroft Medical Practice
Langley House, Langley Drive, Langley Green, Crawley, West Sussex, RH11 7TF
63
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Leacroft Medical Practice
2015-08-12
Person
4
5
0
Written by a patient
Written by a patient 12th August 2015
My recent appointment with Dr. Charlotte Ruglys was a good experience, I was given good advice, my medication was checked and I came away satisfied with the care I had received.
It isn't always the easiest of experiences booking an appointment at the surgery and one needs to ring at 8 am sharp to get a real chance, I feel that the procedure for booking appointments could perhaps be reviewed with the possibility of being able to book in person at the surgery being considered - once one could do that. I know it's possible to book on-line but not everyone has access to the internet.
Other than that I have always found the care in all departments of the practice to be of a very good standard and the staff are all caring and polite.
20th August 2015
Response from Leacroft Medical Practice
Thank you for your feedback. It is important to us that we hear from our patients so we can change if necessary to meet patient demand. We are looking at our appointment booking system and hope to enhance it in the near future to enable patients to be able to book with their GP more easily. We do offer online appointment booking now and will always make special arrangements for any of our vulnerable patients where they have special needs of any kind i.e. elderly or housebound.
Leacroft Medical Practice
2015-06-05
Person
5
5
0
Written by a patient
Written by a patient 5th June 2015
I have always found the receptionists very helpfull when I phone for an appointment. I have always been able to make an appointment to see my GP. I have had to wait a little after my appointment time but the GPs are all very busy and i would recomend DR Okorie to everyone at the practice.
9th June 2015
Response from Leacroft Medical Practice
Thank you for your helpful response. It is good to know that you are pleased with our services and our staff who try their best to accommodate our patients in the best, quickest and most appropriate way they can. Sometimes the GP appointment times run over a little to allow for the patient to have the fullest consultation when required. Thank you for being patient and for recommending Dr Okorie who is one of our lovely female salaried GP's.
Leacroft Medical Practice
2015-06-04
Person
4
5
0
Written by a patient
Written by a patient 4th June 2015
The Doctor explained - and showed me - the results of my blood test and what the medication was designed to do.
At all times i felt involved in the process and have confidence in the treatment.
I had booked this appointment on-line with the new system, which seems straightforward. However it's a bit of a lottery, if you are looking for an appointment with a particular Doctor or Nurse for a follow-up visit for example.
Otherwise it almost makes a visit to the Doctor enjoyable!
Leacroft Medical Practice
2015-05-30
Person
3
5
0
Written by a patient
Written by a patient 30th May 2015
Should be allowed to book appointments in advance.
Children and elderly should be given priority no matter how Big or small the problem.
Receptionist shouldn't be allowed to decide whether some one should or shouldn't be allowed to speak to a doctor or nurse.
Always asked to call at 8am in the morning to book appointment but lines always busy never get through and when you do no appoinmets left.
But when you actually go in to surgery it's always empty, so why can't you get appointment?
Not everyone's at home at 8am in the morning, people are working, dropping kids to school, and when u call after 9am no appoinments left.
The 111 service is amazing much better than the GP surgery.
GP surgery should follow or do some of the things they do.
I am very disappointed with the service I received recently as it concerned my 3 year old and was told by receptionist to call back the following day at 8am. I asked to be put on a treage list which was closed due to high call volumes and this was at 10:30am. I had to raise my voice before I was able to speak to a nurse.
The nurse wasn't flexiable at all in giving me a choice of time for the appoinment, was told to take it or leave it. I had to pick up my other child from school at the same time, couldn't be in 2 places at the same time.
GP surgery practice services are mostly poor.
I have had some great experiences too, but this particular incident was apporling.
9th June 2015
Response from Leacroft Medical Practice
Thank you for your feedback. We try to accommodate all urgent cases on the day especially any vulnerable patients. These could be elderly, children or persons who are disadvantaged. The call handlers may ask some questions in order to prioritise the urgent cases and our clinicians are all highly trained and will respond to urgent requests on the day. We are a GP surgery and therefore do not offer walkin services, but our advisors will always offer the urgent treatment centre as an alternative if a call back is not suitable for the patient and the patient tells us that their case is urgent. We are limited on the times we can offer for urgent cases and it is of course the patient's choice whether to attend the appointment on offer or visit the urgent treatment centre to attend to their needs. We hope that our service provides the most needy with access and always try and help our patients to access the most appopriate service to meet their needs. We would not encourage patients to raise their voice to our staff as this is not an acceptable way to obtain assistance, mutual respect enables a good, robust doctor/patient relationship.
Leacroft Medical Practice
2015-05-29
Person
4
5
0
Written by a patient
Written by a patient 29th May 2015
great treatment, helpful staff specially Dr Haider,,,
9th June 2015
Response from Leacroft Medical Practice
Thank you for your feedback. We appreciate good positive comments which let us know what we are doing well.
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